Part of the working group of leaders in global surgery representing major institutions which Kletjian Foundation collaborates with on a regular basis.


Professor Wiljeana Glover

Babson College

Wiljeana Glover is an Assistant Professor of Technology, Operations, and Information Management and is the Faculty Director of the Schlesinger Fund for Global Healthcare Entrepreneurship at Babson College. Professor Glover’s researches the impact of integrative care, boundary spanning, and sociotechnical factors on health system outcomes. Professor Glover has extensive experience studying healthcare systems, including Clalit Health Systems-Israel, the U.S. Military Health System, and recently the Ugandan healthcare system. She has also worked with manufacturing and other service organizations. Prior to her academic career, she worked as an Associate Consultant with Stockamp and Associates, implementing revenue cycle process improvements in hospital settings.


Professor Glover has published in numerous academic journals including Healthcare Management Review, Military Medicine, International Journal of Production Economics, International Journal of Production Research, Journal of Enterprise Transformation, and Team Performance Management. Her work has been featured in popular press and online media outlets including the Financial Times. Professor Glover was recognized with the 2011 Best Dissertation Award from the American Society of Engineering Management,

Follow Prof. Glover on Twitter: @WiljeanaGlover

has won several best paper awards, and has served as the President of the Society of Engineering and Management Systems (SEMS) within the Institute of Industrial Engineers (IIE).

Professor Glover’s teaching interests include technology and operations management, scaling operations, improvement approaches (lean, agile, six sigma, etc.), and systems design, interactions, innovation, and improvement. Her teaching heavily uses experiential learning. and she has developed a project-based course with industry that focuses on how students can learn operational principles by doing, creating measureable improvements for the partner companies.


Prof. Glover received her Ph.D. and M.S. in Industrial and Systems Engineering from Virginia Tech, her B.S. in Industrial and Systems Engineering from the Georgia Institute of Technology, and her B.A. in Mathematics from Albany State University. She completed postdoctoral studies with the Lean Advancement Initiative and the Sociotechnical Systems Research Center (SSRC) at the Massachusetts Institute of Technology.

Learn more about Professor Wiljeana Glover through her publications, courses, and interests here: